Process Steps
01
Report Fault
User scans asset and reports issue with photo evidence.
→
02
Create Ticket
System creates service ticket with priority assignment.
→
03
Repair
Technician receives job, completes repair, logs outcome.
→
04
Close & Update
Ticket closed, asset condition updated, timeline recorded.
System Flow
Loading diagram...
Key Features
Easy Reporting
Scan and report in under 60 seconds with guided issue categories.
Auto-Routing
Tickets automatically routed based on issue type and location.
Tech Mobile App
Technicians receive and manage jobs from their mobile device.
SLA Tracking
Monitor response and resolution times against service targets.
Application Screens
1
Report Issue
Guided fault reporting with photo capture
2
Ticket List
View and filter open service tickets
3
Ticket Detail
Full history and communication thread
4
Tech Queue
Technician's job queue with priorities
5
Resolution Log
Record repair actions and outcomes
Benefits
- Faster issue resolution
- Complete audit trail of repairs
- Data-driven maintenance planning
- Reduced asset downtime