Journey 9

Internal Marketplace Order

M3M8

Internal e-commerce experience for staff to browse, request, and receive furniture from existing inventory with approval workflows and delivery tracking.

Process Steps

🔍
01

Search & Browse

Employee searches marketplace for needed furniture.

🛒
02

Add to Basket

Select items and add to basket against project/cost center.

03

Get Approval

Submit request through approval workflow based on thresholds.

🚚
04

Track Delivery

Monitor fulfillment: Approved → Picked → Delivered.

System Flow

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Key Features

🛒

E-commerce UX

Familiar shopping experience with categories and search.

Approval Workflows

Configurable approval rules based on value and department.

💡

Reuse Nudges

Smart suggestions to choose reused over new items.

📦

Delivery Tracking

Real-time status updates from approval to delivery.

Application Screens

1

Marketplace Home

Featured items and categories

2

Search Results

Filtered list with quick-add

3

Item Detail

Full information and add to basket

4

Basket & Checkout

Review and submit order

5

Order Tracking

Monitor order through fulfillment

Benefits

  • Reuse as the default behavior
  • Controlled procurement process
  • Reduced furniture spend
  • Employee self-service